Frequently Asked Questions

A simple guide to some of the most frequently asked questions

→ Questions About Account Opening

  • How long will it take to approve my account?

    Within one business day, your account will be approved if you have submitted required documents.

  • How client funds are held and how safe is my money?

    All clients of FXGate will have their money fully segregated, in accordance with LFSA Regulations. All client money is held in segregated bank accounts and do not form part of the Firm’s assets or funds.

  • What documents do I require to open an account?

    The documents we require depends on the country you live in, to find out which documents required , please contact us at [email protected]

  • How do I open another account?

    Simply log in to the client portal. Click the ‘Additional account’ links on the dashboard and then choose the account you want from the pop-up.

  • How to withdraw funds ?

    To withdraw funds please login to client portal and submit the withdrawal request.

  • How can I change Leverage for my MT4 account?

    Please submit the leverage change request via email to: [email protected]

  • How do I close my FXGate account?

    Make sure all the trades in your MT4 account are closed and simply email our support team and they will process your account closure request within 24H.

  • How long does the demo platform last for?

    FXGate’s MT4 Practice (Demo) Accounts last for a standard 30 days. If you’d like to set it to not expire, you’ll need to open a live account and contact your account manager or support team to set the demo as non-expiry.

  • What is the minimum amount to open an account?

    The minimum required deposits for a FXGate Trading Accounts is $100USD or Equivalent.

  • Restricted countries for card Deposits

    1) Banned countries for deposits:

    Algeria, Afghanistan, Bosnia and Herzegovina, Ecuador, Guyana, North Korea, Iraq, Iran, Myanmar, Lao PDR, Puerto Rico, Syria, Uganda, Vanuatu, Yemen, Sudan (payout), Lithuania, Latvia.

    2) We do not accept deposits and do not send payouts to:

    - US citizens (even if the client is living abroad and the card is issued in another country).

    - Residents of the US.

    - If the card itself is issued in the US.

    3) Cards from Canada, Australia, Somalia, Brazil, Vietnam and Philippines have to be pre-approved. List of documents for pre-approval:

    - a clear color copy of both sides of the card. The middle of the card number should be covered on both sides, leaving the first 6 and last 4 digits visible; on the back side, CVC/CVV code should be covered. Please note, that the back side of the card must be signed by the cardholder. NOTE! If cardholder name is not printed on the card, card copies will not be accepted without additional holder name confirmation.

    - bank account statement/online banking screenshot with holder name and at least 4 last digits of the card number.

    - a clear color copy of cardholder ID (both sides).

    - a clear color copy of cardholder address confirmation - bank statement or utility bill dated within the last 3 months.

  • → Question About MT4

  • What platforms does FXGate offer?

    FXGate offers free download and installation of the leading MetaTrader 4 (MT4) trading platform across most major devices and operating systems including Windows, Mac, iPhone/iPad and Android.

  • How do I install MetaTader 4?

    1. 1. Firstly download MetaTrader 4
    2. 2. Install the application onto your computer
    3. 3. Login to your MT4 trading platform
    4. 4. Create an MT4 practice account

  • How do I uninstall MetaTrader 4?

    To Uninstall MT4:

    1. 1. In Windows, click "Start" -> "Control Panel"
    2. 2. Select "Add or Remove Programs" or “Uninstall a Program”
    3. 3. Right click on "MetaTrader - FXGate"
    4. 4. Confirm you want to uninstall the platform and click "Yes"
    5. 5. Click “Finish” to complete the process
  • How do I change my MetaTrader 4 password?

    To change your password, please send request through your client portal 

  • How do I get MT4 statement?

    Use the following steps to generate a statement from within MT4:

    1. 1. Open the MT4 terminal
    2. 2. Select the ‘Account History’ tab
    3. 3. Right click in the ‘Account History’ section and select a custom period from the drop down
    4. 4. Select the start and finish date of the statement you would like to generate
    5. 5. Once the relevant history is displayed, right click and then choose to Save Report or Save Detailed Report. Selecting the Detailed Report will generate the additional information displayed
  • How do I find swap rates in MT4?

    To see the swap charges for a currency position, log in to your MT4 platform and use the following steps:

    1. 1. Right click on a pair in the ‘Market Watch’ panel
    2. 2. Select ‘Symbols’, choose the symbol you wish to view then select ‘Properties’
    3. 3. The features of the currency pair, including the relevant swap rates, will be displayed

    If you need further assistance locating swap rates on the platform, please contact our support team.

  • What is the spread?

    The Spread is the difference between the BID and the ASK price in the market quotes. The ASK price is applicable to a BUY order and the BID price is applicable to a SELL order.

  • What is the minimum trading volume (lot size) available?

    We Support Micro Lots - A Lot size of 0.01 which is equivalent to 1000 units of base currency.

  • What is margin and how can I calculate how much I need?

    Margin the amount of money required in your account in order to open a trade. Margin is a simple calculation based on the current market quote of the base currency vs USD, the volume requested, and the leverage level you have selected when opening your account. The dealing software will not allow you to open a position if you do not have sufficient free margin available. Your free margin is indicated in the MT4 trading terminal. To calculate the margin requirement required to open a trade, please use the following formula: (Market Quote * Volume) / Leverage = $Margin required eg. You want to open 0.1 (10,000 base currency) lots of EUR/USD at the current market quote of 1.4177 and with a leverage level of 1:100. (1.4177 * 10,000) / 100 = $141.77 As you can see from this example, you need at least $141.77 free margin at 1:100 leverage to open the trade. This shows you the power of the leverage offered by FXGate. If you choose 1:1 leverage (or no leverage) you would need $14,177 free margin instead of $70.89 just to open this trade!

  • Why can't I see all the currency pairs?

    To view all currency pairs, right click on the market watch and then choose 'Show All'.

  • How do I download History in MT4?

      You can download a Quote History using the following steps

    1. 1. Select the currency pair from the symbols list
    2. 2. Select the time frame you are looking to download
    3. 3. Once the time frame is highlighted, click the Download button and a message will display allowing you to download the history.
  • How do I open a chart in MT4?

    There are two ways to open up a chart within the platform:

    1. 1. Right click on the desired symbol in the Market Watch window. In the drop down menu, select ‘Chart Window’
    2. 2. Click the ‘+’ button on the main toolbar (illustrated below) then select the desired currency from the dropdown menu.
  • How do I change a chart type?

    There are two ways to change the chart type. First select the chart you want to change, then:

    1. 1. Choose one of the default chart types from the toolbar (illustrated below):
    2. 2. Or, click on Charts in the toolbar then select a default chart type from the dropdown menu:
  • How do I zoom in/out of my chart?

    To zoom in or out, select the chart you want to view, right click and choose ‘Zoom In’ or ‘Zoom Out’ option. Alternatively, from the main toolbar you can use the magnifying glass icons to zoom in and out.

  • How do I change the colours on my chart?

    Individual charts can be customised by right clicking on the chart and selecting Properties from the dropdown list. From the ‘Colors’ tab you have the option of customising multiple parts of the graph. Included in this panel is also the ‘Color scheme’ dropdown which allows you to choose between three preset colour schemes.

  • How do I change the time frame of my chart?

    To change the time frame, select the chart then select the time period from the top tool bar.

    Alternatively, the time frame can be changed by right clicking on the chart, selecting Timeframes then your preferred option.

  • How can I show multiple charts on my platform?

    To view multiple charts up on one platform, open up the individual charts using the method outlined in the ‘How do I open a chart’ FAQ. Once you have multiple charts open, arrange the layout using one of the following methods: • From the toolbar, select the button show below which will size all charts equally to cover the maximum amount of available chart space.

    • To create a more personalised layout, select the ‘Windows’ dropdown from the toolbar to display the different options for arranging charts, or use the ‘Arrange Icons’ to size each individual chart.

  • How do I save my chart settings?

    There are two ways to save chart settings:
    • To save as a template, first set up the chart to your requirements. Next, right click on the chart, select Template then Save Template and give your chart a name. To apply this template, right click on the chart you want to reconfigure then select the chart template you saved above.

    • An alternative way to save a chart is to select the chart, go to ‘Charts’ in the main toolbar then go down to Template and Save Template.

  • How do I show the chart tabs at the bottom?

    To see the charts tabs for all open charts, you need to make one chart full screen (the middle icon in the screenshot below).

    Once the chart is taking up the full screen, all open tabs will be displayed in the bottom left of the chart area. You can use these tabs to quickly navigate between charts.

  • How can I show the ASK price?

    To show the different trade levels on charts, please follow the below steps:

    1. 1. Click on Tools in the main toolbar
    2. 2. Go to Options
    3. 3. Select the ‘Charts’ tab
    4. 4. Tick ‘Show trade levels’

  • How do I install an Expert Advisor on MT4?

    To install an Expert Advisor for automated or algorithmic trading, follow these steps:

    1. 1. Open the MT4 platform
    2. 2. Select ‘File’ from the main menu
    3. 3. Click on ‘Open Data Folder’ to bring up a new folder panel.
      1. 4. Select the ‘MQL4’ folder, followed by the ‘Experts’ file
      2. 5. Drag and drop your EA file(s) into this folder
      3. 6. Restart MetaTrader 4 for your changes to take affect.
  • How do I know if my EA is active?

    To see if an EA is currently active, the top left corner of the chart you have applied the EA to will display a smiling face icon.

    If you do not see the smiling face icon, check that the AutoTrading function is active. To switch on AutoTrading, click the ‘AutoTrading' button. You will know the function is active when it displays a green ‘play’ icon.


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